ALEXANDRIA, Va., June 19 -- United States Patent no. 12,333,554, issued on June 17, was assigned to Verint Americas Inc. (Alpharetta, Ga.).
"System and method for suggesting and generating a customer service template" was invented by Grant Anderson (Erskine, Great Britain).
According to the abstract* released by the U.S. Patent & Trademark Office: "The template generation system receives interaction data stored by the CEC from an interaction database and customer service templates (if any) from a template database. The template generation system processes interaction data and customer service templates to learn the domain language of CSR responses and the template responses within the CEC. The template generation system encodes the learne...