ALEXANDRIA, Va., Jan. 13 -- United States Patent no. 12,524,610, issued on Jan. 13, was assigned to Verint Americas Inc. (Alpharetta, Ga.).
"Intent discovery using language models" was invented by Shmuel Londner (Tel Aviv, Israel), Karni Gilon (Herzliya, Israel) and Ingrid Velleine (Herzliya, Israel).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method for providing an intent expressed in a conversational interaction in narrative form includes detecting a first intent, with a first large language model, from an input comprising at least an interaction transcript and an engineered prompt; generating, with the first large language model, a first narrative for the first intent and a first confidence score cor...