ALEXANDRIA, Va., Feb. 3 -- United States Patent no. 12,541,382, issued on Feb. 3, was assigned to Verint Americas Inc. (Alpharetta, Ga.).
"User persona injection for task-oriented virtual assistants" was invented by Ian Beaver (Alpharetta, Ga.) and Vladislav Luzin (Alpharetta, Ga.).
According to the abstract* released by the U.S. Patent & Trademark Office: "An intelligent virtual assistant (IVA) is deployed to place a call/chat to customer service on behalf of the customer, thus saving them time and frustration. The IVA contacts a specific company over one or more channels, for example, chat, phone call, Application Programming Interface (API), or email, in order to complete open-ended task(s) requested by its user. Before the IVA contact...