US Patent Issued to VERINT AMERICAS on Dec. 16 for "System and method for generating wrap up information" (British, American Inventors)

ALEXANDRIA, Va., Dec. 16 -- United States Patent no. 12,499,881, issued on Dec. 16, was assigned to VERINT AMERICAS INC. (Alpharetta, Ga.).

"System and method for generating wrap up information" was invented by Grant Anderson (Erskine, Great Britain), Scott Mackie (Scotland, Great Britain), Neil Eades (Scotland, Great Britain) and Sean Robertson (Alpharetta, Ga.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for generating wrap-up information is capable of learning how interactions are transformed into contact notes and outcome codes using natural language processing and can generate the contact notes and outcome codes for new incoming interactions by applying prediction models trained on interactio...