ALEXANDRIA, Va., Nov. 11 -- United States Patent no. 12,470,655, issued on Nov. 11, was assigned to UpDoc Inc. (Los Altos, Calif.).
"System for processing telephone voice data to drive an application protocol" was invented by Sharif Vakili (Los Altos, Calif.) and Ashwin K. Nayak (Mountain View, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "An interactive voice response (IVR) system for processing telephone voice data. Certain aspects of the present disclosure provide for an IVR system that is operably engaged with at least one application engine. The application engine may comprise at least one configurable protocol comprising one or more parameters that may be configured by at least one user. The IV...