US Patent Issued to United Services Automobile Association (USAA) on Oct. 21 for "Systems and methods for intelligent call management" (Texas Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,452,363, issued on Oct. 21, was assigned to United Services Automobile Association (USAA) (San Antonio).

"Systems and methods for intelligent call management" was invented by Madhusudhana Rao Abburi (San Antonio), Dwayne Phillip Wilson (Crossroads, Texas), Brian Howard Katz (San Antonio), Paul Joseph Astwood (San Antonio), Christopher Russell (The Colony, Texas) and Kristina Suniga-Cabrera (San Antonio).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for routing incoming calls to one of many connected devices on a premises (including within a building) based on determining the location of an intended recipient of the call uses machine ...