ALEXANDRIA, Va., Nov. 25 -- United States Patent no. 12,483,656, issued on Nov. 25, was assigned to United Services Automobile Association (USAA) (San Antonio).
"Call routing methods and systems" was invented by Peter H. McKenna (San Antonio), Darrius M. Jones (San Antonio), Kory Michael Upton (Helotes, Texas), Enrique Tamayo (San Antonio), Allen J. Guidry (San Antonio) and Julio Estevez-Breton (Alamo Heights, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system can route a call based on a minimum expected delay, classification, and priority of the call. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is de...