US Patent Issued to United Services Automobile Association (USAA) on May 27 for "Method and apparatus for determining an on-hold queue position of a call" (Texas, Arizona Inventors)

ALEXANDRIA, Va., June 17 -- United States Patent no. 12,316,805, issued on May 27, was assigned to United Services Automobile Association (USAA) (San Antonio).

"Method and apparatus for determining an on-hold queue position of a call" was invented by Gregory David Hansen (San Antonio), Megan Sarah Jennings (San Antonio), Emily Margaret Gray (San Antonio), Gregory B Yarbrough (San Antonio), Charles Balasingh (San Antonio), Janelle Denice Dziuk (Falls City, Texas), Samip Dilip Mehra (Peoria, Ariz.) and David Patrick Dixon (Boerne, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user d...