ALEXANDRIA, Va., June 4 -- United States Patent no. 12,322,375, issued on June 3, was assigned to United Services Automobile Association (USAA) (San Antonio).
"Transcription analysis platform" was invented by Michael J. Szentes (San Antonio), Carlos Chavez (San Antonio), Robert E. Lewis (Boerne, Texas) and Nicholas S. Walker (El Paso, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "Various embodiments of the present disclosure evaluate transcription accuracy. In some implementations, the system normalizes a first transcription of an audio file and a baseline transcription of the audio file. The baseline transcription can be used as an accurate transcription of the audio file. The system can further dete...