ALEXANDRIA, Va., June 25 -- United States Patent no. 12,340,328, issued on June 24, was assigned to United Services Automobile Association (USAA) (San Antonio).
"Crowd sourcing roadside assistance" was invented by Robert Lee Black (San Antonio), Timothy Blair Chalmers (San Antonio), Zachery C. Lake (Aubrey, Texas), Justin Dax Haslam (San Antonio) and Matthew Robert Byrd (Boerne, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure is related to a roadside assistance system that may utilize crowdsourcing to collect and monitor user data, such as user input and user behavior, to build a machine learning model. In response to receiving a request for roadside assistance from a driver, the ...