ALEXANDRIA, Va., June 19 -- United States Patent no. 12,335,439, issued on June 17, was assigned to United Services Automobile Association (USAA) (San Antonio).
"Call center data transfer system" was invented by Samantha Elizabeth Taylor (Frisco, Texas), Yogen Rai (Plano, Texas), Zachery C. Lake (Aubrey, Texas), Rachel Elizabeth Csabi (Frisco, Texas), Hollie Ilene King (Frisco, Texas), Nicholas C. Wheeler (The Colony, Texas) and Victor Kwak (Frisco, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "A call center data transfer system includes one or more processors that are configured to receive call data related to information provided by a caller during a first portion of a call with a first customer ser...