US Patent Issued to United Services Automobile Association (USAA) on July 8 for "Methods for simultaneous interaction on a web page by a customer and customer service representative" (Texas, Arizona Inventors)

ALEXANDRIA, Va., July 9 -- United States Patent no. 12,355,917, issued on July 8, was assigned to United Services Automobile Association (USAA) (San Antonio).

"Methods for simultaneous interaction on a web page by a customer and customer service representative" was invented by Guy R. Langley (San Antonio), Jason W. Lindley (Schertz, Texas), Donald H. Griffin Jr. (Peoria, Ariz.), Elizabeth Garretson (Fair Oaks Ranch, Texas), Ryan R. Barth (San Antonio), Francisco A Duran (San Antonio), Ann C. Tarrillion (San Antonio) and David W. Roberts (Helotes, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer-implemented method and system for enhancing interaction between a customer using a client computer a...