US Patent Issued to United Services Automobile Association (USAA) on July 15 for "Modifying communication channel interactions based on real-time event tracking" (Texas Inventors)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,361,950, issued on July 15, was assigned to United Services Automobile Association (USAA) (San Antonio).

"Modifying communication channel interactions based on real-time event tracking" was invented by Matthew Patrick Stone (San Antonio), Zachary Taylor Pingel (San Antonio) and Boyd Alan Hutton (Fair Oaks Ranch, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "Various embodiments of the present disclosure relate generally to providing services to users via communication channels. More specifically, various embodiments of the present disclosure relate to systems and methods for modifying, updating, and/or changing communication channel interactions b...