US Patent Issued to United Services Automobile Association (USAA) on Feb. 17 for "Triggering user interaction workflows over an alternative channel" (Texas Inventors)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,556,634, issued on Feb. 17, was assigned to United Services Automobile Association (USAA) (San Antonio).

"Triggering user interaction workflows over an alternative channel" was invented by Oscar Guerra (San Antonio), Jennifer Hunt Erickson (San Antonio), Faith Catherine Platz (Dallas), Jeorge Luis Fabre (San Antonio) and Noe Alberto Martinez (San Antonio).

According to the abstract* released by the U.S. Patent & Trademark Office: "Aspects of the present disclosure are directed to receiving a user phone call and triggering user interactions via an alternative channel in response to the user phone call. Users may call an account service provider with issues related to a user account. T...