ALEXANDRIA, Va., Aug. 6 -- United States Patent no. 12,381,961, issued on Aug. 5, was assigned to United Services Automobile Association (USAA) (San Antonio).
"Methods and systems for virtual assistant routing" was invented by Olvin Brett Lewis (New Braunfels, Texas), Justin Leggett (Bulverde, Texas), Guy R. Langley (San Antonio) and Andrew Jamison (San Antonio).
According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed herein are embodiments of systems, methods, and products comprises a server, which receive a request from a user's electronic client device. The server understands the intention of the user by determining an attribute associated with the request. The server further determines a sentiment value a...