US Patent Issued to Ujwal on July 15 for "Quality assurance systems based on speaker intent detection" (Indian, Canadian, American Inventors)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,361,933, issued on July 15, was assigned to Ujwal Inc. (Mountain View, Calif.).

"Quality assurance systems based on speaker intent detection" was invented by Madhur Singhal (New Delhi), Ashish Nagar (Los Altos, Calif.), Tanul Singh (Gorakhpur, India), Abhimanyu Talwar (Mississauga, Canada) and Sumeet Khullar (Santa Clara, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A semantic similarity based configurable system for automatic scenario detection in customer-agent conversations is disclosed. The system understands intent from the vector space semantic similarity between speaker sentences, which is agnostic to the use of synonyms and tolerates a ...