US Patent Issued to Ujwal on Aug. 26 for "Customer agent recording systems and methods" (Indian, American, Canadian Inventors)

ALEXANDRIA, Va., Aug. 26 -- United States Patent no. 12,401,743, issued on Aug. 26, was assigned to Ujwal Inc. (Mountain View, Calif.).

"Customer agent recording systems and methods" was invented by Neeraj Paliwal (Bangalore, India), Bhupesh Rohilla (New Delhi), Shlok Kapoor (New Delhi), Aadarsh Verma (New Delhi), Abhimanyu Talwar (Mississauga, Canada), Sumeet Khullar (Santa Clara, Calif.), Shubham Goswami (New Delhi), Ashish Nagar (Los Altos, Calif.), Kishan Joshi (Ahmedabad, India) and Manisha Barnwal (New Orleans).

According to the abstract* released by the U.S. Patent & Trademark Office: "Automatic analyses of customer-agent interactions provide valuable, actionable feedback for managers, agents, and customers. To provide such analyse...