ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,457,289, issued on Oct. 28, was assigned to UJET Inc. (San Francisco).
"Communication channel enhancement" was invented by Eli Chen (San Mateo, Calif.), Hisun Kim (San Francisco) and Anand Janefalkar (San Francisco).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer question...