US Patent Issued to Truist Bank on Oct. 21 for "Chat support platform with chat routing based on geographic location" (North Carolina Inventor)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,450,660, issued on Oct. 21, was assigned to Truist Bank (Charlotte, N.C.).

"Chat support platform with chat routing based on geographic location" was invented by Barath Jayaraman (Charlotte, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computing device, a computer program product, and a computer-implemented method for delivering enhanced financial services and, more particularly, for facilitating enhanced network communication between a user and a financial institution via a client device. A digital financial management platform for the client device includes a chat support platform that facilitates enhanced chat routing and an enhanced user ch...