US Patent Issued to TRUIST BANK on May 27 for "Optimized analysis and access to interactive content" (Georgia, Virginia Inventors)

ALEXANDRIA, Va., June 17 -- United States Patent no. 12,314,542, issued on May 27, was assigned to TRUIST BANK (Charlotte, N.C.).

"Optimized analysis and access to interactive content" was invented by Phu Pham (Lawrenceville, Ga.), Merle Hidinger (Midlothian, Va.) and Jun Ji (Glen Allen, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters conten...