ALEXANDRIA, Va., Jan. 13 -- United States Patent no. 12,524,652, issued on Jan. 13, was assigned to TRUIST BANK (Charlotte, N.C.).
"Measuring polarity of interactive content" was invented by Jun Ji (Glen Allen, Va.), Merle Hidinger (Midlothian, Va.) and Phu Pham (Lawrenceville, Ga.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed are systems and methods that automate the process of measuring interactive content data polarity. The system records interactive communications and stores the interactive communications as interactive content files. Natural language processing technology is used to determine a polarity score for each interactive content data file, and the polarity score is converted to a pol...