US Patent Issued to The Toronto-Dominion Bank on June 17 for "Using generative artificial intelligence to improve user interactions" (Canadian Inventors)

ALEXANDRIA, Va., June 19 -- United States Patent no. 12,333,354, issued on June 17, was assigned to The Toronto-Dominion Bank (Toronto).

"Using generative artificial intelligence to improve user interactions" was invented by Shahzad Mohammed (Ontario, Canada) and Dino Paul D'Agostino (Richmond Hill, Canada).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure generally relates to systems, software, and computer-implemented methods for using generative artificial intelligence to improve user interactions. One example method includes receiving a notification from a contact center application that user interaction events have been generated during an interaction session. Event descriptions for e...