US Patent Issued to The DGC Group on Sept. 9 for "Artificial intelligence coach for providing customer service feedback to employees" (Colorado Inventor)

ALEXANDRIA, Va., Sept. 10 -- United States Patent no. 12,412,199, issued on Sept. 9, was assigned to The DGC Group (Downers Grove, Ill.).

"Artificial intelligence coach for providing customer service feedback to employees" was invented by Devin Gonier (Denver).

According to the abstract* released by the U.S. Patent & Trademark Office: "An artificial intelligence coach is provided that can automatically generate customer service feedback for employees of a company. In one example, a computer system can generate an input for the artificial intelligence coach, the input including custom input data that is associated with an employee. The computer system can provide the input to the artificial intelligence coach. The artificial intelligence c...