US Patent Issued to TATA CONSULTANCY SERVICES on March 25 for "System and method for extracting issues based on trouble ticket mining" (Indian Inventors)

ALEXANDRIA, Va., March 26 -- United States Patent no. 12,260,176, issued on March 25, was assigned to TATA CONSULTANCY SERVICES Ltd. (Mumbai, India).

"System and method for extracting issues based on trouble ticket mining" was invented by Vikrant Vikas Shimpi (Pune, India), Maitreya Natu (Pune, India), Monika Bhave (Pune, India) and Siddartha Kshirsagar (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A trouble ticket may contain various details of an observed issue and information of the actual issue which is hidden in the trouble ticket description along with other information. Embodiments herein describe an algorithm of algorithms (AoA) layer approach for extracting issues from trouble ticket d...