US Patent Issued to TAPTEXT on Sept. 30 for "System and method for omnichannel text-based routing, transfer, and communication system" (Connecticut, Florida Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,430,664, issued on Sept. 30, was assigned to TAPTEXT LLC (Coral Springs, Fla.).

"System and method for omnichannel text-based routing, transfer, and communication system" was invented by Steve Doumar (Fort Lauderdale, Fla.) and David Teodosio (Guilford, Conn.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterpri...