US Patent Issued to TAPTEXT on Oct. 21 for "System and method for omnichannel text-based communication system utilizing a secure smart mobile user device" (Florida Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,450,624, issued on Oct. 21, was assigned to TAPTEXT LLC (Coral Springs, Fla.).

"System and method for omnichannel text-based communication system utilizing a secure smart mobile user device" was invented by Steve Doumar (Fort Lauderdale, Fla.) and Paul Levasseur (Fort Lauderdale, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for omnichannel voice and text-based routing, transfer, and customer-to-enterprise communications with a secure smart mobile user device. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, ...