US Patent Issued to TAPTEXT on March 18 for "Text-based routing, transfer, and communication system" (Florida Inventors)

ALEXANDRIA, Va., March 19 -- United States Patent no. 12,254,484, issued on March 18, was assigned to TAPTEXT LLC (Coral Springs, Fla.).

"Text-based routing, transfer, and communication system" was invented by Steve Doumar (Fort Lauderdale, Fla.) and Paul Levasseur (Fort Lauderdale, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an ente...