US Patent Issued to TANGOE US on March 18 for "Customer satisfaction index for service level agreement monitoring" (Washington, Florida Inventors)

ALEXANDRIA, Va., March 19 -- United States Patent no. 12,255,789, issued on March 18, was assigned to TANGOE US INC. (Stamford, Conn.).

"Customer satisfaction index for service level agreement monitoring" was invented by Dale L. Clark (Mukilteo, Wash.) and Jaan Leemet (Aventura, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system is provided for measuring and determining responsiveness of service providers to determine customer satisfaction score in order to re-prioritize handling of incoming service requests and for adjusting how responsiveness of different systems is computed based on feedback from users concerning satisfaction and feedback indicative of satisfaction or dissatisfaction such that t...