US Patent Issued to Talkdesk on April 8 for "Systems and methods for recommending rules for routing calls" (Portuguese Inventors)

ALEXANDRIA, Va., April 9 -- United States Patent no. 12,271,848, issued on April 8, was assigned to Talkdesk Inc. (San Francisco).

"Systems and methods for recommending rules for routing calls" was invented by Antonio Veloso (Lisbon, Portugal) and Alexandre Pinheiro (Lisbon, Portugal).

According to the abstract* released by the U.S. Patent & Trademark Office: "In one embodiment, an entity such as a company may desire to use agents associated with a contact center to handle calls for the company. The company may identify customer categories for the calls such as technical support and billing. Rather than have the company create the rules that are used to select agents to handle calls for each category, the contact center may use historical...