US Patent Issued to T-Mobile USA on Aug. 12 for "Virtual assistant for facilitating actions in omnichannel telecommunications environment" (Virginia, Kansas, Georgia Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,386,641, issued on Aug. 12, was assigned to T-Mobile USA Inc. (Bellevue, Wash.).

"Virtual assistant for facilitating actions in omnichannel telecommunications environment" was invented by Nestor Garcia (Atlanta), Kristian D. Taylor (Chester, Va.), Ramesh Vemula (Olathe, Kan.) and Qianwen Wen (Herndon, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Introduced here is a computer-implemented virtual assistant used for completing tasks in an omnichannel environment. The virtual assistant is a common entry point for task completion at an electronic device in a network and can be operable based on a model trained on user activity and network activity. The...