ALEXANDRIA, Va., Jan. 20 -- United States Patent no. 12,531,058, issued on Jan. 20, was assigned to Swamp fox Technologies Inc. (Columbia, S.C.).
"System and method of reinforcing general purpose natural language models with acquired subject matter" was invented by Sergey A. Razin (Columbia, S.C.) and Robert S. Cooper (Irmo, S.C.).
According to the abstract* released by the U.S. Patent & Trademark Office: "In a contact center apparatus, a method for generating recognized text based upon verbal data, comprising: receiving verbal data from a user; applying a natural language understanding engine the verbal data to generate phonetic representation text, the phonetic representation text configured as a phonetic representation of the verbal da...