US Patent Issued to Sutherland Global Services on Oct. 21 for "Real time key conversational metrics prediction and notability" (American, Indian Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,450,433, issued on Oct. 21, was assigned to Sutherland Global Services Inc. (Pittsford, N.Y.).

"Real time key conversational metrics prediction and notability" was invented by Bharat S. Raj (Kerala, India), Eric Jee-Keng Dunn (Milpitas, Calif.), Dmytro Kovalchuk (Mill Valley, Calif.), Brenton William D'Adamo (Tampa, Fla.) and Benjamin S. Shan (San Francisco).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and a method are disclosed for alerting a manager device to an occurrence of an event an agent device during a conversation between the agent device and an external party. N an embodiment, a processor receives transcript data during a conversati...