US Patent Issued to State Farm Mutual Automobile Insurance on Nov. 18 for "Representative client devices in a contact center environment" (Alabama, Illinois Inventors)

ALEXANDRIA, Va., Nov. 18 -- United States Patent no. 12,477,067, issued on Nov. 18, was assigned to State Farm Mutual Automobile Insurance Co. (Bloomington, Ill.).

"Representative client devices in a contact center environment" was invented by Chad Skinner (Talladega, Ala.), Amit Gupta (Normal, Ill.) and Aaron Kammeyer (Clinton, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based, desktop application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may ...