US Patent Issued to State Farm Mutual Automobile Insurance on July 29 for "Thick client and common queuing framework for contact center environment" (Alabama, Illinois Inventors)

ALEXANDRIA, Va., July 30 -- United States Patent no. 12,375,570, issued on July 29, was assigned to State Farm Mutual Automobile Insurance Co. (Bloomington, Ill.).

"Thick client and common queuing framework for contact center environment" was invented by Chad Skinner (Talladega, Ala.), Jason Potts (Morton, Ill.), Scott D. Dies (Eureka, Ill.), Aaron Kammeyer (Clinton, Ill.) and Amit Gupta (Normal, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing ...