US Patent Issued to State Farm Mutual Automobile Insurance on July 15 for "Integrated representative profile data in contact center environment" (Alabama, Illinois Inventors)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,363,226, issued on July 15, was assigned to State Farm Mutual Automobile Insurance Co. (Bloomington, Ill.).

"Integrated representative profile data in contact center environment" was invented by Chad Skinner (Talladega, Ala.), Aaron Kammeyer (Clinton, Ill.) and Amit Gupta (Normal, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Various techniques described herein relate to building and using representative data systems to store and manage representative profile data within contact centers. A representative data system integrates with external communication services and other internal/external systems to provide a uniform data store and interface to ...