US Patent Issued to State Farm Mutual Automobile Insurance on Feb. 11 for "Systems and methods for authenticating a caller at a call center" (Illinois Inventors)

ALEXANDRIA, Va., Feb. 12 -- United States Patent no. 12,225,155, issued on Feb. 11, was assigned to State Farm Mutual Automobile Insurance Co. (Bloomington, Ill.).

"Systems and methods for authenticating a caller at a call center" was invented by Lucas Wiechman (Normal, Ill.), Matthew Burgund (Bloomington, Ill.), Mark Biersdorf (Bloomington, Ill.), Gary Littell (Goodfield, Ill.) and Dan Hlavac (Normal, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and...