ALEXANDRIA, Va., Dec. 16 -- United States Patent no. 12,499,887, issued on Dec. 16, was assigned to SRI International (Menlo Park, Calif.).
"Hybrid human-assisted dialogue system" was invented by Dimitra Vergyri (Sunnyvale, Calif.) and Harry Bratt (Mountain View, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "An automated interactive voice dialogue system using a human-in-the-loop design may enable human-supported interventions, where the automated system still conducts most of the interaction but enables a human agent to assume control of the dialogue and assist, if deemed necessary, so that the user may continue the interaction with little interruption or frustration. In some examples, the user of t...