US Patent Issued to Softphone on May 27 for "Systems and methods to establish service request interactions" (Italian Inventors)

ALEXANDRIA, Va., June 17 -- United States Patent no. 12,316,688, issued on May 27, was assigned to Softphone SRL (Italy).

"Systems and methods to establish service request interactions" was invented by Alan Lugiai (Brembate di Sopra, Italy), Francesco Falanga (Mercogliano, Italy) and Bartolomeo Sorrentino (Milan).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods of establishing service requests via a smart TV device are provided. A smart TV device can receive fault condition information. The smart TV device can establish a first communication session between the smart TV device and a server and can transmit a service request interaction, including the received fault condition information, to ...