ALEXANDRIA, Va., Nov. 18 -- United States Patent no. 12,474,989, issued on Nov. 18, was assigned to ServiceNow Inc. (Santa Clara, Calif.).
"Proactive problem detection using alert data and incident data" was invented by Eugene Shtilkind (Poway, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "In various embodiments, a process for proactive problem detection using alert data and incident data includes receiving machine-generated alerts of an information technology environment and receiving user-specified incidents of the information technology environment. The process includes combining the machine-generated alerts and the user-specified incidents into a combined group, clustering elements of the combine...