ALEXANDRIA, Va., June 16 -- United States Patent no. 12,309,238, issued on May 20, was assigned to ServiceNow Inc. (Santa Clara, Calif.).
"Application health monitoring" was invented by Ganesh Parameshwar Bhat (Bangalore, India), Venkata Phani Kumar Gudladona (Bangalore, India), Harsha Vijayakumar (Milpitas, Calif.), Pooja I. Halemani (Hubli, India) and Sreenevas Subramaniam (Dublin, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A communication channel with an agent installed on a client is activated. While the communication channel is active, usage data is collected via the agent, wherein the usage data characterizes usage regarding a plurality of different applications accessed via the client. The ...