ALEXANDRIA, Va., April 9 -- United States Patent no. 12,271,699, issued on April 8, was assigned to ServiceNow Inc. (Santa Clara, Calif.).

"Multi-dimensional N-gram preprocessing for natural language processing" was invented by Dariush Shahgoshtasbi (Bellevue, Wash.), Brian Robert Silverstein (Seattle) and James Allen Crotinger (Kirkland, Wash.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Origin text content to be analyzed using natural language processing is received. A two-dimensional item sequence representation for at least a portion of the received origin text content is generated. Using one or more processors, one or more evaluation metrics are determined based on an analysis of the two-dimensional i...