US Patent Issued to Service Now on April 22 for "Root cause analysis based on process optimization data" (Indian, Dutch, American Inventors)

ALEXANDRIA, Va., June 6 -- United States Patent no. 12,282,385, issued on April 22, was assigned to Service Now Inc. (Santa Clara, Calif.).

"Root cause analysis based on process optimization data" was invented by Fabio Casati (Santa Clara, Calif.), Hans Jochen Gerhard Pohle (Amsterdam), Sai Harini Chettla (Hyderabad, India), Manjeet Singh (Santa Clara, Calif.) and Siddhant Sinha (Hyderabad, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for root cause analysis based on process optimization data is provided. The system receives log data associated with a first trace between a first activity and a second activity of a process. The system further determines a state of inefficiency between the fir...