US Patent Issued to SAP on June 10 for "Machine learning for multi-channel interaction workflows" (Indian Inventors)

ALEXANDRIA, Va., June 18 -- United States Patent no. 12,326,890, issued on June 10, was assigned to SAP SE (Walldorf, Germany).

"Machine learning for multi-channel interaction workflows" was invented by Prajesh K (Mattanur, India), Somanathan Ramanathan (Bangalore, India) and Prateek Bajaj (New Delhi).

According to the abstract* released by the U.S. Patent & Trademark Office: "Interactions between organizations occur through multiple channels such as textual communication (e.g., emails) and voice communication (e.g., telephone conversations). All such interaction data collated together constitutes a large amount of unstructured data. A framework is provided for collating the unstructured interaction data and creating a machine-legible str...