US Patent Issued to Salesforce on March 4 for "Call center mobile messaging" (Maryland, Illinois, Massachusetts Inventors)

ALEXANDRIA, Va., March 5 -- United States Patent no. 12,244,768, issued on March 4, was assigned to Salesforce Inc. (San Francisco).

"Call center mobile messaging" was invented by Eugene Lee Lew (Olney, Md.), Vasileios John Gianoukos (Winchester, Mass.) and Kenneth Norman Heim (Barrington, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub."

The patent was filed on March 8,...