US Patent Issued to Salesforce on June 17 for "Automatic rule generation for next-action recommendation engine" (California, Massachusetts Inventors)

ALEXANDRIA, Va., June 19 -- United States Patent no. 12,333,577, issued on June 17, was assigned to Salesforce Inc. (San Francisco).

"Automatic rule generation for next-action recommendation engine" was invented by Yuxi Zhang (San Francisco), Kexin Xie (San Mateo, Calif.), Shrestha Basu Mallick (San Francisco) and Darrell Grissen (Boston).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system can recommend a next action for a user. A memory can store user data corresponding to the user and can include historic interaction points. A behavior pattern can be identified based on two or more interaction points stored in the user data. An intent of the user based on the behavior pattern can be identified. The inte...