US Patent Issued to Salesforce on Jan. 27 for "Signals and measurement of business goals in a chatbot platform" (California Inventors)

ALEXANDRIA, Va., Jan. 28 -- United States Patent no. 12,536,166, issued on Jan. 27, was assigned to Salesforce Inc..

"Signals and measurement of business goals in a chatbot platform" was invented by Atul Kshirsagar (San Ramon, Calif.) and Mark Holton (Alpharetta, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A non-transitory computer readable medium having computer instructions stored therein that when executed by a computer system cause the computer system to perform operations including receiving a first user input defining a dialog session comprising one or more steps of a natural language conversation flow, receiving a second user input defining a positive outcome of the dialog session, receiving...