ALEXANDRIA, Va., Jan. 13 -- United States Patent no. 12,524,618, issued on Jan. 13, was assigned to Salesforce Inc..
"Database systems and methods of representing conversations" was invented by Lidiya Murakhovs'ka (San Francisco), Chien-Sheng Wu (San Francisco) and Yixin Mao (San Francisco).
According to the abstract* released by the U.S. Patent & Trademark Office: "Database systems and methods are provided for assigning structural metadata to records and creating automations using the structural metadata. One method of assigning structural metadata to a record associated with a conversation involves obtaining a plurality of utterances associated with the conversation, the plurality of utterances including at least a first set of utteranc...