US Patent Issued to Salesforce on Feb. 3 for "Systems and methods of retrieval augmented generation of text and actions" (California Inventors)

ALEXANDRIA, Va., Feb. 3 -- United States Patent no. 12,541,496, issued on Feb. 3, was assigned to Salesforce Inc. (San Francisco).

"Systems and methods of retrieval augmented generation of text and actions" was invented by Zachary Alexander (San Francisco), Sitaram Asur (San Francisco), Regunathan Radhakrishnan (San Francisco) and Kiran Ramnath (San Francisco).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods are provided for determining, at a server communicatively coupled to a database, whether any past conversation texts in the database include a message segment that used by one or more service agents in a conversation with a customer. The server samples m-furthest neighbors for at least o...