ALEXANDRIA, Va., Sept. 17 -- United States Patent no. 12,417,419, issued on Sept. 16, was assigned to RingCentral Inc. (Belmont, Calif.).
"Methods and systems for directing communications" was invented by Jianwei Chen (Xiamen, China), Weiming Li (Xiamen, China) and Yanrong Huang (Xiamen, China).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method for improving communications in a digital collaboration environment by receiving a communication directed to a first user, determining that the first user is unavailable, in response to determining that the first user is unavailable, determining a second user based on an attribute, and notifying the second user about the communication directed to the first user."...