US Patent Issued to RAKUTEN MOBILE on Feb. 10 for "Method and system to pre-diagnose an issue and provide personalized IVR solution" (Japanese, American Inventors)

ALEXANDRIA, Va., Feb. 11 -- United States Patent no. 12,549,668, issued on Feb. 10, was assigned to RAKUTEN MOBILE INC. (Tokyo).

"Method and system to pre-diagnose an issue and provide personalized IVR solution" was invented by Rinka Matsumoto (Tokyo), Rina Takamatsu (Tokyo) and Anshul Bhatt (San Mateo, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for providing an interactive voice response is provided. The method includes receiving an inquiry from an electronic device, determining a geolocation of the electronic device, determining whether the geolocation of the electronic device corresponds to disruption information stored on a database, retrieving the disruption information based on dete...